Frequently Asked Questions

Q: What is the Costco Next (CX) Member Services Portal used for?
A: You can find Costco Next order information and complete warehouse returns for delivered Costco Next orders using the CX Member Services Portal.

Q: What are the login credentials for the CX Member Services Portal?
A: If you are a warehouse, your account is set up with your mbr email address. This is a shared log-in between all warehouse staff. To login, enter your mbr email address and the customized password. If you don’t know your warehouse’s password and are unable to obtain it from a coworker, please follow the “Forgot Password” process.

Q: My warehouse is new to using the CX Member Services Portal. How do I login for the first time?
A: If you have never logged into, follow the Forgot Password process. If you need further assistance logging in, please reach out to LiveChannel at

Q: What is my warehouse’s mbr email address?
A: The mbr email address for each warehouse uses your three- or four-digit warehouse number. If your warehouse number is four digits, then there is a leading zero included. The email address begins with the letter w, then your warehouse number, followed by For example, if your warehouse number is 1111, your mbr email address would be

Q: How do I change my password?
A: To reset your password, please follow the “Forgot Password” process. You will need access to your warehouse’s mbr email address to complete the process. Your new password must be a minimum of eight characters long and include at least one capital letter, one lowercase letter, and one non-alphanumeric character. Once it has been reset, please share the updated password with all relevant warehouse staff to avoid interruption in member servicing.

Q: Who has access to our account?
A: All warehouse staff share the same login credentials for each individual warehouse.

Q: Can I create my own individual login for the CX Member Services Portal, or do I have to share?
A: Each warehouse only has one shared account to access The mbr email address is used for shared access at all warehouses.

Q: What do I do if I get locked out?
A: After 5 incorrect password attempts, you will be temporarily locked out of your CX Member Services Portal account. You must wait a minimum of five minutes before trying to log in again. If you need to reset your password, please follow the “Forgot Password” process.

Q: How can I get further assistance with the CX Member Services Portal?
A: Additional information is available in your warehouse “Costco Next and LiveChannel” memo about the Costco Next Portal. If you need further assistance, please submit a ticket using this link

Q: How do I login if my location doesn’t have a mbr email address?
A: If you do not have a mbr email address at your location, please submit a ticket to so an account can be created with an alternate email address.

Q: How can I access product warranty information?
A: Warranty information is linked by supplier on the Costco Next Customer Service Page. Follow the supplier links to see the full warranty information on applicable products.